Privacy Policy

Welcome to GoWithMe Ride. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our carpooling platform, website, and mobile application (collectively, "the Platform", "we", "us", or "our").

By creating an account or using our services in any way, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to:

• Our website (www.gowithmeride.com) and all its subdomains.
• Our mobile applications on iOS and Android.
• All services we provide to passengers and drivers through the Platform.

Note: This Policy does not apply to third-party websites, apps, or services — even if you access them through our Platform. Always review the privacy policies of external services you use.

To make things clear, here are key terms used throughout this document:

GoWithMe Ride Service Limited is the Data Controller for most personal data collected and processed on the Platform.

In certain cases — such as when a Passenger books a ride with a Driver — both GoWithMe Ride and the Driver act as Joint Data Controllers. Both parties are responsible for how that data is used in order to deliver the agreed service.

We collect data in two main ways — information you provide directly, and information collected automatically.

5.1 From Passengers

• Identity: Full name, title, company name.
• Contact: Email address, phone number, home/work address.
• Payment: Card or bank account details (handled via secure PCI-compliant processors).
• Geolocation: Pickup and drop-off locations per trip.
• Technical: IP address, device type, browser, operating system.

5.2 From Drivers

• Identity: Full name, government-issued ID, date of birth.
• Professional: Vehicle registration, driver's licence, FRSC/VIO certifications.
• Financial: Bank account details for ride payouts.
• Profile: Profile photo, ratings, and reviews from passengers.
• Biometric: Liveness check data used for identity verification.

5.3 Automatic Collection

When you use our app or website, we may automatically collect usage data, crash logs, and performance analytics using cookies and similar technologies. You can manage cookie preferences in your browser settings.

We use your data to deliver, maintain, and improve our services. Specifically, we use it to:

1. Create and manage your account.
2. Match passengers and drivers based on routes and schedules.
3. Process payments securely and issue invoices or receipts.
4. Pay drivers for completed rides.
5. Provide real-time GPS tracking during active trips.
6. Send ride confirmations, booking notifications, and updates via SMS or push notifications.
7. Handle customer support queries and dispute resolution.
8. Detect, prevent, and respond to safety incidents, fraud, or misuse.
9. Comply with legal obligations under Nigerian law and the NDPR.
10. Improve platform performance through usage analytics (anonymised where possible).

We process your personal data only where we have a lawful basis to do so under the NDPR:

We do not sell your personal data. We may share it only in these circumstances:

• Between Users: Drivers and passengers see limited profile information (name, photo, rating) necessary to complete a trip.
• Service Providers: Trusted third parties who help us operate the platform (e.g., payment processors, cloud hosting, SMS providers) — all bound by data processing agreements.
• Legal Compliance: When required by a valid court order, government authority, or applicable law.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred — we will notify you in advance.
• Safety: To protect the rights, property, or safety of GoWithMe Ride, our users, or the public.

We retain your personal data only for as long as is necessary for the purposes described in this Policy, or as required by law.

After the applicable retention period, data is securely deleted or anonymised.

We take data protection seriously. GoWithMe Ride has implemented both technical and organisational security measures to safeguard your information:

• All data is transmitted using TLS encryption (HTTPS).
• Sensitive data (e.g., payment details) is handled by PCI-DSS compliant processors — not stored on our servers.
• Access to personal data is restricted to authorised personnel on a need-to-know basis.
• All staff with access to personal data are trained in data protection obligations.
• We conduct regular security reviews and vulnerability assessments.

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights with respect to your personal data:

To exercise any of these rights, please email info@gowithmeride.com. We will respond within 30 days.

GoWithMe Ride is intended for users who are 18 years of age or older. We do not knowingly collect personal data from children under 18.

If you believe a child has provided us with personal information, please contact us immediately at info@gowithmeride.com and we will promptly delete the data.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email or in-app notification for material changes.

Your continued use of GoWithMe Ride after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out:

You also have the right to lodge a complaint with the National Information Technology Development Agency (NITDA), the supervisory authority for data protection in Nigeria.